Cool Employee Spotlight
We love our employees, you will too! Let's meet a few of these stellar team members:
John DeYoung
Founder/Co-Owner
John DeYoung - Founder/Co-Owner
It’s only fitting that we celebrate our Founder/Co-Owner John DeYoung!
John recently passed an intensive, 4-hour exam to renew Air Masters of Tampa Bay’s NADCA certification—(A feat many 30-somethings have trouble with!)
A huge congratulations!!
At 83 years young, John still “reports” to work every day, keeps an eye on residential and commercial operations and is the “face” of the company’s marketing and advertising. After all, Air Masters of Tampa Bay is his “ baby.” He started this company over 40 years ago with a humble goal. “I just wanted a business where we would exceed customer expectations and treat employees like family. I think we’ve accomplished that,” John says. No doubt, Air Masters of Tampa Bay has grown and flourished into an award-winning HVAC company, and is recognized as a Top 10 Trane Dealership in Florida, an elite distinction. John’s business has received the highest honors for everything, from customer service to community outreach.
“Honesty, integrity, giving back to the community. We have a lifetime guarantee on our workmanship. This is the foundation our company is built on. All of these things hold true today and always will,” John says. John’s daughters are thrilled to work with their father in this family business. Beverly Bosley is one of only 2% of women in the US who are licensed mechanical contractors. Jennifer Raulerson is our Office/Payables Manager and HR Director. "My Dad is just awesome. He is an amazing person. I’m very proud of him for starting Air Masters of Tampa Bay and I’m so proud of how he, my sister, and Phillip ( Gonsalves) run this company. They have respect and compassion for the people here, and for the job we do. One thing I learned from my father—Everyone deserves to be respected. Everyone is worth listening to,” she says. "Having two of my daughters here working with me, every day, they keep me going. Honestly, I don’t know where we would be without them," John says.
At this point, John has no plans to retire anytime soon. “This company literally breathes air into my lungs! It is my passion to see it continue to thrive and grow. I’ll be here as long as they need me.” He also loves supporting charitable causes, helping local homeless families, veterans and shelter pets.
John was recently recognized with Homeless Empowerment Program’s “Community Champion Award” for his outstanding contributions.
He was also recognized by Tampa Mayor Jane Castor for gifting the city one of its largest murals to date!
Chris Phillips
Maintenance Techician
Chris Phillips - Maintenance Techician
Please join us in celebrating the two year anniversary of our outstanding service maintenance technician, Chris Phillips.
Within this past 24 months, Chris has made quite an impression with our customers and has proven to be quite an A/C maintenance “ ambassador!”
Chris is in charge of quality control checks on new A/C systems, training new maintenance personnel, and conducting intensive in-home A/C maintenance inspections. “I’m very serious about my maintenance inspections. I take photos, and I am sure to educate our customers about their A/C systems and show them the value they are getting for their maintenance contract,” Chris says.
“I take care of everyone like they are my Mom or Grandma, like they are my own family.”
All you have to do is look at our Google reviews, and Chris’ name is praised, time and time again.
“My goal every day is to do a good job for our customers. People tell me, “That was the best maintenance I’ve ever had,” because I take the time to explain how and why their A/C is working or not working efficiently, and things they can do thenselves to extend the life of their unit. I use terms they can understand, not technical jargon, and they really appreciate that. The biggest compliment to me is when customers listen to my advice and apply it!”
Chris says he fits right in at Air Masters of Tampa Bay because of the family and team atmosphere.
“I love that about this company—They actually care about us and they care about the customers.”
Chris enjoys live action role playing at community parks and campgrounds with Amtguard in his spare time. His nickname is “Sir Goose Aboowhogod.” Chris’ wife is also an accomplished player.
Amtguard donates toys, food and more year- round to the non- profit ECHO.
John Robertson
Commercial Sales
John Robertson - Commercial Sales
Please join us in honoring one of our top commercial sales people at Air Masters of Tampa Bay!
John Robertson is celebrating his one-year anniversary with us this month, and in that time, he has made quite a positive impression on our customers and his colleagues.
His day starts early, 1:30 am— He says it’s the perfect time to write client proposals, while everyone sleeps. By 7:30, he’s ready to roll out on job sites, meeting with A/C customers, making sure maintenance is kept up, and helping techs with new installations.
John is known as a problem-solver and a peacemaker. “I think my strength is my personality,” he says. “I don’t take anything personally. If a customer is upset, I listen and I just fix the problem. I get the job done and I make people happy. I’m outgoing, I’m positive with everything God has given me. When our techs need help I’m there. I love to learn from them too!
It’s really all about communicating. I’m on my phone all day, always in touch with the customers to let them know what’s going on with a job or a proposal.”
John came out of retirement to work for us, and he says he is happy he made the move!
“I love working for Air Masters of Tampa Bay! Some people feel like they HAVE to go to work. I WANT to go to work. I’m blessed because I feel wanted and needed here and we all work as a team toward the same goal— To make the customers happy!
My parents brought me up to take care of others. I love taking care of our customers, but my family drives my passion for what I do. It’s not about the money for me. I needed to show them this is the person I want to be in life. I needed to help people.”
John loves riding bikes and enjoying all the Tampa Bay area has to offer with his wife and twin 13-year old sons. He also loves to relax with yoga and meditation in his spare time.
Scott Collins
Commercial Manager
Scott Collins - Commercial Manager
Our commercial business is going gangbusters right now, so we find it fitting to celebrate our commercial manager, Scott Collins!
Scott has been with Air Masters of Tampa Bay for four-and-a-half years now. He is involved in daily commercial sales, service and installation.
Scott says the key to his department’s success is having good people to work with. “It all starts from the top,” Scott says. “Phillip, (Gonsalves)is a great guy with a great heart. An amazing support team of management — John (DeYoung), Beverly (Bosley), Jennifer (Raulerson), our service team, and our service techs are all the best and I treat this like my family. I get here early, I work late. I know our customers and their families depend on us. Their businesses trust us to get their systems running.
We are a reliable, honest company that will fix the problem. A lot of companies out there will rip you off. We are a company that you can trust and I’m proud of this. We have a huge knowledge base here. This really sets us apart. We have such experienced techs, our sales, our customer response and our follow -up. Do we have some hiccups? Yes. But they are few. We have many, many more happy customers!
I love just trying to help people. I’m exciting that Air Masters of Tampa Bay keeps growing, and at just the right pace. My biggest reward is seeing and hearing our customers satisfied and also when our employees succeed and make a big sale! I’m just so proud of them— We celebrate each other!”
Scott is a huge Marvel movie buff. He also loves boating in the Gulf with his wife, family and friends in his spare time.
Amy Holloway
Resident Dispatcher
Amy Holloway - Resident Dispatcher
We are celebrating our exceptional residential dispatcher, Amy Holloway!
For the past 2 years, Amy has been an incredible asset to our customer service department. Her cool and calm demeanor and ability to handle the most intense emergency calls blends right in with our team!
“I do love my job, I enjoy helping people, it feels great!,” Amy says.
“When people call us, they are usually frustrated because their A/C has quit or isn’t working right. I instantly put myself in their shoes, have sympathy for them, and treat them like I would want to be treated. I work hard to get them help quickly, and they KNOW we are treating them special, like family. When we save the day for them and build that trust, they are so grateful, and they always stay with us. Honesty, integrity, doing and recommending the right thing— And I’m talking about our technicians now too, thats why people come back to us.”
Amy says she’s so proud to work for Air Masters of Tampa Bay, voted #1 Best of the Best A/C company again in 2024! “It’s an amazing feeling to be happy to go to work every day!”
Alex Alhomsi
Commercial Installer
Alex Alhomsi - Commercial Installer
Please join us in honoring our commercial installer, Alex Alhomsi!
Alex has worked with Air Masters of Tampa Bay for 2 years now, and continues to impress his colleagues and our customers daily.
He spends most of his days climbing on rooftops, installing 40 to 60- ton split units, often using heavy cranes and lifts to get the most difficult and precise commercial A/C installations done right.
"You have to have a good work ethic , a lot of training, common sense, and you have to be smart. I just love to work," Alex says. He joined Air Masters of Tampa Bay's team, following in the footsteps of his brother Anthony, a service tech for Air Masters.
"I gained a love for this profession, I love what I do every day I wake up.
No one can live without air… Giving people that cool air when they really need it, that is such a blessing.
My goal every day is to give our customers my absolute best. When we are called out to a big job, and other companies couldn't get the job done, we get them up and running. We are so good at identifying the problem and getting the A/C back up and working again. It's a high, it's overwhelming, it's such a joy to be able to do that for people!"
Alex says he loves working for Air Masters of Tampa Bay because management fosters such a family atmosphere. "I feel like I belong here. They listen, they work with us if there is an issue. We work together to help the customers.
We give them our all, we go above and beyond."
Alex loves to spend time with friends in his spare time. He is an avid rollerblader and skates the Riverwalk in downtown Tampa.
Ryan Humphreys
Phone Receptionist
Ryan Humphreys - Phone Receptionist
We are celebrating one of our newest and brightest employees, Ryan Humphreys! Ryan has been with us for 3 months, and in that short time, has managed to help make hundreds of our customers happy!
Ryan is one of our main phone receptionists. He is often the first point of contact between someone needing relief from the intense heat and a cold A/C rescue.
"I started working here right at the start of summer, so we are REALLY busy. Everyone is calling us with an A/C issue or problem. They need help fast. They are hot, upset and stressed and my job is to calm them and get them the help they need, "Ryan says. "That's my strength— I treat them with kindness. I'm a quick thinker, a problem-solver, and my goal with each customer is to make them happy by getting them to the right person to talk to to fix their issue.
Maintenance and Customer Service Manager, Marilyn Mack says, "Ryan is coachable, has a strong work ethic, and is a definite team player, helping wherever he can. I'm super glad that he's a part of our Air Masters family."
The family atmosphere and teamwork is what Ryan loves so much about working with Air Masters of Tampa Bay. "Everyone here is so helpful and understanding. This is such a great A/C company because we all care and we are all so dedicated to resolving customers issues quickly, just look at the reviews! It makes me feel so good to work here!"
Ryan breeds reptiles in his spare time and enjoys going to the gym.
He is also studying to be a nurse.
Jason Reigottie
A/C Install Manager
Jason Reigottie - A/C Install Manager
Meet Jason Reigottie, A/C Install Manager for Air Masters of Tampa Bay! Jason has worked with us for more than 25 years and is one of the most loyal, dependable reliable team members we've ever had. Jason says his 25 years with us "speaks for itself."
Air Masters is great people, great bosses, a great place to work. I feel like it's home here, like it's a family."
Jason says his goal every day is to make sure customers are happy with the job he has done.
He is extremely proud to work for Air Masters because he says, "the entire company works hard to go above and beyond customers' expectations."
"We do the job right the first time. We also do many things other companies do not do. For example, we will revisit a customer's home after an installation and make sure everything is perfect to pass inspection. Going the extra mile in everything we do makes us who we are."
Jason is very active in sports and loves to play disc golf in his spare time.
Terrence Benjamin
Lead Commercial Installer
Terrence Benjamin - Lead Commercial Installer
Join us in honoring our Lead Commercial Installer, Terrence Benjamin! Terrence has worked for Air Masters of Tampa Bay for over 16 years. He is an exceptional A/C technician who loves his job and has a positive attitude every day he comes to work.
"I get up at 3:30 every morning. This job is very demanding, but I love the challenges, " Terrence says. "I am pro-active and I jump on problems before they happen. I am problem -solver, and my job is to please the customer and go above and beyond to make sure they are as comfortable as possible. Know that I am always going to take great care of you!"
Terrence credits Air Masters of Tampa Bay Owner/Founder John DeYoung and VP Philip Gonsalves with helping to encourage him and build his work ethic over the years.
"John gave me this opportunity and was honest with me from day one— He always kept his word to me. Philip is like an uncle to me. We are all like family here, and they have helped me build my career. Today, I am a well- respected A/C technician, but, at the end of the day, it's all about love."
Terrence enjoys water sports and playing basketball in his spare time. Most of all, he loves spending time with his wife and 2 children.
Marilyn Mack
Residential Maintenance Manger
Marilyn Mack - Residential Maintenance Manager
This month we are celebrating Marilyn Mack! Congratulations on her 6th anniversary with Air Masters of Tampa Bay!
Marilyn is our Residential Maintenance Manager, but she wears many hats when it comes to keeping our business running smoothly and efficiently!
Marilyn is an expert problem solver. Each day, her goal is to please every customer.
She says, "I work closely with our Service Department. They are Second to none. Together, we make sure our customers have cold A/C up and running in their homes."
Marilyn is an expert problem solver. Each day, her goal is to please every customer.
She says, "I work closely with our Service Department. They are Second to none. Together, we make sure our customers have cold A/C up and running in their homes."
Marilyn says it's all about health and comfort, and her daily efforts go beyond business.
"I love connecting with our customers. We have a huge senior citizen community here and I have a heart for seniors. If anyone is sick or in the hospital, I make sure to send them a card, note or call them to show we care about them."
Marilyn says she loves working for Air Masters.
"It's like a family here. We have to love each other through our busiest days , sometimes it takes patience and grace. Our great success is built on our commitment to our customers and to quality workmanship. Our techs are so skilled and continually educated, our leadership is committed to excellence. This is my happily ever after — I will retire here!"
Marilyn and her husband Kelly are very active in their church.
Marilyn volunteers in the ladies ministry, Sneakers for Souls, helps the homeless and participates in walks for breast cancer awareness and research.
Gary Nichols
Field Supervisor
Gary Nichols - Field Supervisor
Meet Gary Nichols, Field Supervisor and one of our star Service Technicians! Gary has been a valuable part of the Air Masters of Tampa Bay team for 7 years now.
He describes himself as a sort of a "fireman," as he spends the day coming to the rescue of people who need relief from our Florida heat!
"People love you when you can come in and totally change the course of their day or week for the better", Gary says. "It can be 90 degrees in their home, and I am very good at diagnosing issues and problems with HVAC systems, to the point where I can make repairs efficiently and often get them comfortable and cool again very quickly. That is the best part of my job, it is instant gratification. I am highly technical, detail oriented and I tend to catch things that may be easily overlooked. My goal everyday I come to work is to take care of our customers and make sure they are living in total comfort!
I consider that a service to our community. I love working for Air Masters of Tampa Bay because they are dedicated to making customers happy, their customer service is excellent and they put family first. I am a single Dad and if I have any problems, they are completely understanding and there for me."
Gary also loves spending time at the beach, kayaking and fishing with his 7- year old daughter.
Chad McIntyre
Service Department
Chad McIntyre - Service Department
Meet Chad McIntyre— A rising star at Air Masters of Tampa Bay! A customer favorite, Chad works in our service department handling maintenance on units and emergency calls.
He is blessed with outstanding ability and people skills, perfect for his job. He literally comes to the rescue of people in heated situations every day!
"I'm an A/C doctor," Chad says. "People are hot when I first see them, but then I always leave them with a smile. We turn that frown upside- down. We don't see them as customers, we see them as family."
Chad says he loves his job, and especially enjoys working for Air Masters "because we handle everything as a team. It's never just the one name on the shirt. It's all of us, working together."
Chad is born and raised in Tampa, FL and enjoys the beach and outdoor activities.
He spends much of his spare time working with troubled youth at local juvenile detention centers through his prison ministries outreach.
He explains his passion to help young people: "Our youth are the face of tomorrow. Some of the hardest workers are those with troubled pasts."
Nikki Baker
Account Receivables Manager
Nikki Baker - Account Receivables Manager
A huge congratulations to Nikki Baker, Account Receivables Manager for Air Masters of Tampa Bay! She is celebrating her 10th anniversary with us!
Nikki has done a wonderful job for our company over the years, and treats every customer with the utmost professionalism and respect.
Nikki, affectionately nicknamed "Bulldog," admits she has always been a "go- getter," and strives to be the best at her job. "I LOVE working here, for many reasons, " Nikki says. "It's a family here, not like a normal job. Everybody here works so well together, we are very close. We have a very strong team. Someone is always there to help you, everyone here is so amazing, and that all translates into an excellent experience for our customers. We are an honest and dependable company and we treat our customers like family. You will not find a better A/C company out there, really.
It's a family -owned and operated company, and my boss is a female—Beverly, has lots of kids and strong family values, and she is a great example. She understands what customers want , and we discuss customers needs at length. This is what really sets us apart and makes our company so great."
Nikki loves spending her spare time with her 3 sons. Together, they breed reptiles, and enjoy growing their own fruits and vegetables. Nikki also loves volunteering for local animal rescues.
Robert Ciccone
Field Supervisor
Robert Ciccone - Field Supervisor
Help us celebrate our new Field Supervisor, Robert Ciccone!
Robert has been with Air Masters of Tampa Bay for almost 2 years now and has quickly earned this deserved promotion.
Robert oversees operations of all of our big commercial jobs, and spends his days diagnosing the most complex A/C issues.
"My colleagues always tell me " it was broken until you got here,"Robert says. "I am a very good problem solver. A lot of times I go out there after 5 or 6 people from other companies and I fix it and it's up and running cold air. My brain just thinks in gears and moving parts. My brain bonds with the unit and I can just figure it out. A lot of times, A/C units tell me what's wrong with them. I love coming in on a job and "putting the cape on."
Yes, Robert is our superhero, or A/C Whisperer!" Our customers love him because he gives them over 100% and is the last one on the job. Our team loves Robert because he helps make their days go smoother. Service manager Casey Oakley says, "Robert is the man to get the job done right the first time! He goes above and beyond to get our customers comfortable again. The man for any job!"
Robert admits he is a perfect for our company.
"I know how many other A/C companies operate, and Air Masters of Tampa Bay is way above and beyond them. This company CARES, really cares more about the customers. We help them financially, physically, we will even show up on a Sunday and put a spot cooler in to get you cold in an emergency. No other A/C company will do that. We also educate them, and offer them solutions that will help them take care of their A/C more efficiently.
Air Masters also takes care of us and treats us like family. They give back too, and I love that! I know I will be working here until I hang the towel up!"
Robert loves spending time with his 2 young children. He enjoys building computers and working on diesel engines in his spare time.
Lou Feliciano
Warehouse Manager
Lou Feliciano - Warehouse Manager
Lou is one of our most enthusiastic employees here at Air Masters of Tampa Bay! He has made some huge contributions.
His strong work ethic, combined with proactive leadership, organizational and computer skills, landed him a recent promotion to warehouse manager.
Lou is grateful for the opportunity to keep inventory straight and the product budget under control, while balancing orders and handling the needs of service, installation and maintenance crews . "I enjoy working here every day," Lou says.
"It's because of the people I work with. They are genuinely nice. They are willing to share their lunch if you need it. It's just a great work environment, and you just can't always find that. I got lucky!"
Brooklyn- born and raised, Lou loves living in Florida now with his wife of 37 years. They have 1 son, who also works here at Air Masters of Tampa Bay, 2 dogs and his family enjoys rescuing cats.
You can often find Lou, in his spare time, "relaxing" on the shooting range, enjoying some target practice!
Rickey Ortutay
Commercial & Residential Technician
Rickey Ortutay - Commercial & Residential Technician
Help us to give a huge "thank you" our commercial and residential A/C technician, Rick Ortutay, for an outstanding job!
Rickey, or "Rickey O," as he is affectionately called by his colleagues, has only been with our Air Masters of Tampa Bay team for 8 months now. Yet, he’s made quite an impression with our customers and everyone he works with!
Air Masters dispatcher Veronica Lopez sings Rickey’s praises. "He’s very compassionate about his work, and the customers. We have "Rickey only accounts," people love him and request him because he is very detail-oriented, goes above and beyond and always resolves the problem. He’s such a good guy, it’s a joy to work with him!"
For Rickey, the feeling is mutual. "I’ve worked in this business for over 20 years, and I’ve been with a lot of companies, but Air Masters of Tampa Bay is the best! It’s really a breath of fresh air. It makes me love what I do! It’s very family-driven here, from my manager Phillip (Gonsalves) to the techs, there is great respect among us."
Rickey diagnoses and repairs some of the most difficult A/C issues. No challenge intimidates him and he will work into the late hours to get the job done right. "I love puzzles. I’m a critical thinker, and at the end of the day, I will fix it.
My goal is to educate our customers about what I’m doing, and win their trust, so they know that their money is well spent. When you fix their A/C and you do a great job, they are so happy they want to have you over for tea! It’s very rewarding."
Rickey says he loves God, fishing and boating. He enjoys spending his spare time with his wife and 3 children.
Pedro Alvarez
Lead A/C Installer
Pedro Alvarez - Lead A/C Installer
Look who we are celebrating! One of our best lead installers, Pedro Alvarez, has worked with Air Masters for 8 years now!
His workmanship is second to none, and our customers really enjoy his professionalism, and his impeccable attention to detail. "Our quality inspection team can always tell when it's a Pedro install.
He is an asset to our installation team" says his manager, Jason Reigottie. "Every day I go to a job, I’m just very focused. I love to work on A/C systems! When you love what you do, it makes what you do a lot easier."
Pedro says his goal every day is to make a warm house cool and leave all customers smiling. "I enjoy giving the gift of cold air and installing new A/C. I explain everything to our customers so they understand how to take care of their A/C. I want them to be happy and comfortable."
Pedro worked for several A/C companies before coming to Air Masters of Tampa Bay.
"This is the best company! It’s so different. They treat us like family. They are such good people. Whatever our needs are, whatever the problem, they support us, they help us, they are here, since the first day it was like that. It’s such a responsible company. We take care of customers problems and we make sure they are always happy."
Pedro is appreciated for always having a smile on his face and perfect hair! He is well-groomed and a hair never out of place, even at the end of the day!
"I just use a little hair gel and spray," jokes Pedro, who admits he takes a lot of pride in his appearance. Pedro enjoys spending time with his 14 year old daughter in his spare time. They enjoy cooking, shopping, and watching movies together.
Jennifer Raulerson
Office/Payables Manager
Jennifer Raulerson - Office/Payables Manager
We are honoring our outstanding Office and Payables Manager, Jennifer Raulerson! Jennifer also heads up our HR department. She is responsible for helping to keep our company functioning on a high level with employees, vendors, expenses and internal services.
As she celebrates her 9th anniversary with Air Masters of Tampa Bay, Jennifer is extremely pleased to be right where she is.
After all, she came a long way to get here.Jennifer is also a DVM, Doctor of Veterinary Medicine and practiced for 23 years. She retired from her honorable career saving animals to work here, with her family.
"I love it, we all get along, and we really respect each other, "she says. "My Dad is just awesome. He is an amazing person. I’m very proud of my father for starting Air Masters of Tampa Bay and I’m so proud of how he and my sister, Beverly, run this company the way that they do. They have respect and compassion for the people here, and for the job we do."
John DeYoung, founder of Air Masters of Tampa Bay, is thrilled that Jennifer followed her heart to join the family business.
"Having two of my daughters here working with me, every day, they keep me going. Honestly, I don’t know where we would be without them," John says.
Beverly Bosely, Jennifer’s sister, is company co-owner and holds a mechanical contractor’s license.
"I admire Beverly so much. I enjoy working with her and Air Masters would not be what it is today without her help. She, Dad and Phillip ( Phillip Gonsalves, VP/Co-Owner) bend over backwards to make sure our employees are happy and enjoying their jobs. It shows in their work!"
Jennifer says her daily goal is to be supportive and helpful to her team. "When the company is run well and efficiently, the customers and employees benefit. One thing I learned from my father —Everyone deserves to be respected. Everyone is worth listening to."
Jennifer is an avid reader in her spare time and has enjoyed doing pro bono work for animal rescues. She loves to support conservation efforts, including beach clean-ups and tree plantings. Her goal is to visit every national park on the map! She has been married to her husband Gary for 28 years, they have a dog and a cat.
Tony Johnson
Residential GM
Tony Johnson - Residential GM
Join us in honoring our Residential GM, Tony Johnson! Tony is celebrating his 10th anniversary with Air Masters of Tampa Bay! Both he, and our company, have experienced amazing growth within this past decade.
"I was an A/C tech and changed filters every day at age 26 and now, at 36, I run the whole residential department. They trusted a young person to help move this company forward, and I’m really proud of that," Tony says.
Each day carries a challenging list of responsibilities for Tony. He meets daily, face-to-face with potential and existing customers, educating them and offering them solutions to enhance their indoor air quality and comfort.
People trust Tony because he has earned a great reputation in this industry, in his field of expertise and with our customers.
"My goal, every day, is to build trust with our customers, to make sure they are happy and comfortable. I want people to know I will never take advantage of anybody. My reputation and my integrity is #1 and when I come home I want to be sure my daughter is proud to call me her Dad."
Company Vice-President Phillip Gonsalves sees Tony’s work ethic in action daily.
"Tony’s success is no accident. "He has a keen ability for understanding his craft and an ability to teach others. He has always challenged himself to learn and achieve goals he sets. He is an important part of our company."
"I love what I do and I love this company, " Tony says. Air Masters of Tampa Bay has the "family first" value system. They also never switched to the corporate style of customer service in all of these years and that makes us stand out. We really care about the customers and the employees and that is a win-win for everybody."
Tony is a former college basketball player and enjoys shooting hoops in his spare time. Most of all, he loves spending quality time with his four children.
Veronica Lopez
Commercial & Residential Dispatcher
Veronica Lopez - Commercial & Residential Dispatcher
We are celebrating Veronica Lopez and her one-year anniversary with us! She has made a huge impact in this time.
Veronica is a commercial & residential dispatcher, often known as the "911 of A/C" jobs. When emergency calls come in, Veronica is quickly on the case, while staying cool, calm and collected.
"When customers need help, they need it NOW! Their A/C goes down, it’s hot, and they are upset. Some are elderly, they have special needs and are suffering. It’s my job to listen, have compassion and work to schedule to solve their problems quickly, all at the same time!
Dispatch Manager Casey Blevins says: "Veronica is nothing short of amazing!!! She is the best dispatcher we’ve ever had."
Veronica says working with Air Masters of Tampa Bay is like working with family. "They treat me like one of their own, and we treat our customers like family too. We have a lot of honesty here, and I love that. This is one of the few companies that doesn’t charge additional fees. It’s not all about the almighty dollar, it’s all about the customers and what we can do for them. It’s why we say "Love is in the air" here and that’s why I come to work early every day! "
Veronica enjoys spending time with her daughter, fishing, and cooking Spanish food in her spare time. She also volunteers and loves to help senior citizens.
Frank Alcantara
Warehouse & Fleet Manager
Frank Alcantara - Warehouse & Fleet Manager
Help us to honor our warehouse and fleet manager, Frank Alcantara, the "protector" of our inventory!
Frank has been with us for about 2 years now, and our equipment and inventory is tracked and organized better than ever!
With over 15 years of inventory management experience, Frank's ability to prioritize and "work smart" helps us to be able to serve our customers most efficiently, especially in this high season of summer.
VP/ Co-Owner Phillip Gonsalves is extremely thankful to have Frank overseeing warehouse operations.
"Frank is great person to work with and I'm glad he's part of our company," Phillip says.
Air Masters of Tampa Bay has a fleet of over 30 trucks and Frank is also in charge of keeping those vehicles maintained and clean at all times.
"I'm also in charge of making sure the trucks are loaded properly with the equipment needed for each job. This is so our A/C techs have everything they need to complete a job on time, and can do it right. No day is the same in our business, I have to strategize and make things happen because our customers are most important!"
Frank says his work ethic fits right in with the culture at Air Masters of Tampa Bay. "I love this company and it's true, they really treat everyone like family. From customer service to giving all of the employees support, this is a company you can trust. I know the keys to success are honesty and service, and we have that and more. The techs are really the best and I know they are giving you a fair price and they don't sell you something if you don't need it. To us, the customer always comes first and that's what we work for."
Frank describes himself as a "family guy" and spends most of his spare time cooking and visiting Disneyworld with his wife and 2 adult children.






